SUPPLY CHAIN and when will be the best time to contact them . “ To be able to understand that you need to have some behavioural patterns and the systems need to understand when it ’ s time to attempt contact . So , that ’ s one part that technology can play .” Speech analytics and quality management technologies are also used , so that Hoist can make sure customers are being treated well . Wallin says : “ We all benefit from the customers having a good experience .”
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