redesigned customer experience , the company is digitally transforming behind the scenes . “ The whole Lufthansa Group , not just Lufthansa Cargo , is adopting a future-proof IT strategy ”, says Göttelmann . “ We ’ re moving from a dedicated , on-premises data centre to a multi-cloud environment . With this we can scale up performance instead of running through lengthy ordering processes , installing servers in the rack and de-installing again . We ’ ll be using IT infrastructure resources as we need them . It ’ s capable and elastic , and it goes hand in hand with the introduction of Office 365 and Dynamics 365 as web-based workplace environment and CRM tool .” CGI , a Canada-based software and service company with global delivery capabilities , is one of Lufthansa ’ s partners for the cloud transformation .
Lufthansa Group is also updating its cybersecurity measures in order to match the emerging threats of a digitalising industry . “ We ’ re investing a lot in processes , hardware and software protection , and , particularly , training and awareness . Usually , the
weak point in the system is not the computer or the network ; too often it ’ s a user who falls into a tech trap ,” says Göttelmann . “ We ’ re investing on all levels ,” he confirms .
In all cases , a transformation of the technology used by a company equates to a transformation of the culture within that company . At Lufthansa Cargo , both Hueske and Göttelmann agree this is the case . “ There is a cultural shift necessary ,” says Hueske . “ One important thing is to really instill the idea of IT as a production factor . It is important that
25 europe . businesschief . com