MARSH FRANCE
ACCELERATING
NEW TECHNOLOGIES
FOR CLIENTS
Julien Alzouniès , Chief Operating Officer , describes Marsh France ’ s pursuit of operational excellence and simplified , digitalised insurance processes
WRITTEN BY : WILL GIRLING
PRODUCED BY : JAKE MEGEARY
With a rich and far-reaching history that extends to more than 130 countries over the course of almost 150 years , Marsh ’ s reputation as an insurance innovator has been crystallised by several notable achievements : inventor of the ‘ self insurance ’ concept , the first broker to use on-site risk experts , creator of ‘ space ’ life insurance for astronauts , and much more . When we spoke to Julien Alzouniès , COO of Marsh France & BeLux , he made it clear that the company ’ s innovative , adaptive and thoroughly modern approach to the industry is helping it optimise digital processes and achieve a perennial goal : operational excellence .
Coming from a long career as a consultant , Alzouniès joined Marsh France in 2018 at a time when the team consisted of only 20 people . Recognising that , as COO , he could make a direct impact on the company ’ s growth and portfolio retention in an era when client servicing activities are recognised as a key quality differentiator in insurance , Alzouniès chose “ service quality
414 April 2021