MARSH FRANCE
Julien
Alzouniès discusses transformation at Marsh France
simplification ” and “ digitalisation ” as his guiding principles . Subsequently , the team was expanded 1,000 % to 200 people . “ The objective was to put the key enablers of user experience transformation under the same scope of accountability , namely data and project management , as well as two main business activities : policy servicing and claims ,” he explains .
Marsh France added automated dashboards for its sales placement and servicing activities , modernised its client portals , and implemented internal workflow systems to track tasks and monitor service performance more effectively . The company also launched several new digital solutions , including :
• MarshSignature : an electronic signature solution , wherein contracts can be “ recorded , validated , certified , signed and archived ” via an online platform ( EDICourtage ).
• MarshOnline and MarshPartner : online underwriting platforms in support of the company ’ s Affinity portfolio .
• MarshMotor : a multi-device solution allowing the user to report vehicle-related accidents , select a repair company from Marsh ’ s approved partners and benefit from remote damage expertise .
The latter solution was developed with Paris-based insurtech WeProov . Founded in 2015 , the company is transforming claims through photo recognition AI ( artificial intelligence ) capable of facilitating easy , fast , and secure online FNOL ( first notice of loss ). “ WeProov is one of our key partners and working with a fintech has actually enriched Marsh by providing added value and agility ,” Alzouniès explains . “ MarshMotor is a great way to collect information documenting damage and the process has been simplified enough to work on a smartphone ; you can raise a claim in as little as five minutes .”
416 April 2021