MARSH FRANCE
“ Marsh wants to enrich the quality of the data that we provide clients , not only to deal with risk management but also to enhance risk prevention ”
JULIEN ALZOUNIÈS CHIEF OPERATING OFFICER MARSH FRANCE aplomb , Alzouniès states that refining the company through a new OPEX ( operational excellence ) programme will feature strongly in Marsh ’ s strategy for 2021 . Started at the end of 2020 , this will be an ongoing and far-reaching initiative that is currently scheduled to last until 2023 . “ We decided to launch this at a global level across all our geographies as a major transformation programme . Its scope covers all of our business functions , including sales , placement , policy servicing , finance , and claims through digitalisation , service enhancement and quality improvement .” The end goal of this process is the “ harmonisation ” of Marsh globally through modernised operating models . “ It ' s very important for us to harmonise our platforms ,” continues Alzouniès . “ System automation and service integration will also enable Marsh to capture and capitalise on more client data from a risk analysis and placement benchmarking perspective .”
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