VIRGIN MEDIA
“The more connected we are to our partners , the more connected they are to our customers ”
NICK GOOD
TITLE : DIRECTOR OF PARTNER OPERATIONS
COMPANY : VIRGIN MEDIA INDUSTRY : TELECOMMUNICATIONS LOCATION : UNITED KINGDOM
NICK GOOD DIRECTOR OF PARTNER OPERATIONS VIRGIN MEDIA
five-point approach . The first is open lines of communication to share news and “ call out individual contributions from specific people that have gone above and beyond .” Co-branded work environments are another pillar , through office artwork and branded desktop platforms “ to bring the teams closer together .”
Biannual surveys are also conducted to gauge the connectedness of the Virgin Media operational partners , and to solicit feedback - a valuable loop that helps Good and his team learn what they should be doing differently . That feedback is used to create a ‘ one-team plan ’ ( point four ), a combined course of action to inform where there is room for improvement , and what goals they can work towards together .
Nick is responsible for the key operations partnerships behind the customer facing services that Virgin Media provides to more than five million homes in the UK , namely TV , Transmission , Data , Voice , Power and Cooling , and has direct responsibility for Power and Voice network maintenance services . He is also responsible for partner performance , engagement , communications and inclusion . His career spans thirty years in IT and Network leadership roles covering delivery , strategy , planning and operations , as well as consulting , business development and product management .
EXECUTIVE BIO