Three executives at Panasonic provide their insight into how the company builds , maintains and expands its customer relationships using technology

N ow in its 102nd year , Panasonic has transformed itself from a small electronics manufacturer making components including lightbulb sockets in Osaka , Japan into one of the world ’ s most successful consumer electronics corporations and provider of B2B technology solutions . Although technological innovation and sophistication have been a crucial part of that journey , it is likely that Panasonic ’ s success would have taken a different form were it not for its equal dedication to customer-centric operations and engaged problem-solving . To learn more about how the company continues to exceed expectations by understanding , anticipating and resolving the challenges faced by its customers , we spoke with John Harris , GM for European Tech Strategy at Panasonic Toughbook , Ian Woozley , Head of Supply Chain Solutions UK & I and France at Panasonic Business , and Jonathan Tucker , GM for Solutions and Engineering at Panasonic and GM for Solutions Development and Implementation at Panasonic Toughbook and Toughpad .