PANASONIC

192 tool that our customers use to get the information they require to do their jobs , to be more productive and more efficient .” Panasonic ’ s approach could be summarised , then , as creating tech products with the utility and reliability of a hammer . It ’ s a refreshingly straightforward approach to digital transformation , focusing on what is useful for the customer and disregarding aspects which do not contribute towards this goal . However , Woozley clarifies , this isn ’ t to say that Panasonic has been sluggish in terms of corporate transformation either . “ I think COVID-19 has pulled our digitalisation plans forward , particularly with video con-ferencing and remote working .” For a company which prides itself on face-to-face interaction with customers , the ‘ new normal ’ changes this dynamic but doesn ’ t fundamentally alter how it wants to do business . “ Panasonic ’ s goal is to provide the right tools to the right people at the right time .” Harris adds to this point , saying : “ For me , the story of digital transformation really starts with the customer .”

EXECUTIVE PROFILE :

Location : United Kingdom

Ian Woozley is Panasonic ’ s Head of Supply Chain Solutions for the UK , Ireland and France . He is responsible for business development in these countries , with a mission to help customers in retail , logistics and manufacturing transform their operational efficiency at scale and realise business success . Prior to his current role , Ian was responsible for driving Panasonic ’ s solution roadmap in Europe , working closely with Panasonic R & D to ensure the Company ’ s offer fits with the key strategic priorities of its customers . Ian has been in similar roles in Panasonic for eight years , driving key account development , partnerships and innovation in North America and globally from Japan before his current European role .

AUGUST 2020