data and then present it in an intelligible way which will help people increase their productivity and efficiency .”
Trends such as automation can similarly unlock pathways to business optimisation , but Woozley makes it clear that the most effective automation shouldn ’ t sacrifice the human touch . “ A lot of what Panasonic is exploring is based on partial automation and the retention of workers . Full automation isn ’ t necessary , although it can be done ; we consider partial automation more than adequate to improve workspaces and create a more efficient business in many circumstances .” It is this ability
to see past the mere novelty of new technology and instead focus on its customer-centric application which distinguishes Panasonic from competitors in the field and will continue to shape its approach going forward . “ We want to understand what the challenges customers are experiencing and use our insights to solve them . It ’ s about finding those tension points and then actioning them before they become pain points ,” Harris concludes .
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