Business Chief Europe Magazine August 2020 | Page 197

data and then present it in an intelligible way which will help people increase their productivity and efficiency .”
Trends such as automation can similarly unlock pathways to business optimisation , but Woozley makes it clear that the most effective automation shouldn ’ t sacrifice the human touch . “ A lot of what Panasonic is exploring is based on partial automation and the retention of workers . Full automation isn ’ t necessary , although it can be done ; we consider partial automation more than adequate to improve workspaces and create a more efficient business in many circumstances .” It is this ability
to see past the mere novelty of new technology and instead focus on its customer-centric application which distinguishes Panasonic from competitors in the field and will continue to shape its approach going forward . “ We want to understand what the challenges customers are experiencing and use our insights to solve them . It ’ s about finding those tension points and then actioning them before they become pain points ,” Harris concludes .
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