31 scale , and allowing the employees to deliver value-added impactful work which will ultimately be transformative for organisations remains the same . At the moment everyone ’ s still dealing with contingency planning and keeping the lights on , but post COVID-19 , I think automation will remain the biggest topic for making sure that , should something like this ever to happen again , there are provisions that act as a contingency , or ensure that parts of the business that are a challenge to manage with a remote workforce are address in the long term .”

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