TELKOM
Head of Data Insights Management at Telkom , on the challenge of navigating the South African market amidst a digital transform
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T elkom is a leading communications service provider in South Africa , operating in more than 38 countries across the continent of Africa . Founded in 1991 , it has transformed from the only telecommunications provider in South Africa to the diversified organisation delivering end-to-end solutions to consumers and enterprise customers that it is today .
Telkom serves a range of business and residential customers and has all the key components of true convergence , allowing the organisation to provide integrated voice , data , fixed , mobile , IT and data centre solutions . Zjaen Coetzee is Head of Data Insights Management at Telkom . He affirms his organisation has significantly changed the way it operates over the last decade . “ In the last 10 years , Telkom has transformed from a fixed line operator to a mobile operator ,” he says . “ We own and operate several subsidiaries ; we do property management through gyro as well as the traditional Yellowpages , but we now have a complete digital platform incorporated specifically called Telkom SMB . We have a retail business that does mobile
AUGUST 2020