409 we will adopt cloud and SaaS solutions to enhance speed , agility and innovation . In addition to these core principles , Worten is also trailing the use of AI , machine learning , natural language processing and IoT and we will ensure we deploy them in an ethical and trustworthy way ,” adds Cohen .
Reflecting on his time at the company so far , Ferreira has seen Worten make rapid changes in three key areas : increased product and services offerings , increased focus on customer experience and transforming its culture and systems . “ Undoubtedly , I believe our people are our greatest strength because , besides having great know-how , they also have a great sense of belonging to the organisation and love to overcome the challenges they face . That has helped us to build a brand of trust that has been recognised by our customers for over 20 years , and that will be the pillar of our transformation to assure the next 20 .”
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