TECHNOLOGY it can connect information across the different business units in order to provide a better service . “ We ’ ve been working on understanding what a connected health service and a personalised health service actually means . How we can provide a more joined-up service to people with other parts of the NHS ? And how can we ultimately connect that information to someone outside of the health sector , to make sure that the service we ’ re providing is one that is designed around the needs of individual donors and suits their lifestyle and the way they wish to donate ?”
Although Powell describes this as a ‘ journey that we ’ re on rather than a destination we ’ ve reached ’, the work it has carried out on the online blood donor portal has led to over 50 percent of all bookings being made online and a three percent increase in attendance in just two years . “ We ’ re looking at the data , the processes and technology we use to understand how we can connect across NHSBT and beyond in order to rethink the services we offer ,” he adds . The donor portal ’ s primary purpose is to give donors a
We ’ re looking at the data , the processes and technology we use to understand how we can connect across NHSBT and beyond in order to rethink the services we offer
better experience in terms of allowing them to make and view appointments at a time convenient to them , and it has additional benefits for NHSBT . “ In terms of our own processing , it has significantly reduced the overhead of management appointment bookings and we have saved around £ 1.4 million just in terms of the paperwork associated with donor appointments as a consequence ,” Powell says .
NHSBT ’ s technology strategy needed a complete rethink in order to deliver this digital-first approach , says Powell . “ Like a lot of organisations we have got very good legacy systems that we have been running for a number of years that were essentially developed in either the late 90s
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