Over the past three years Pizza Hut Restaurants UK has matured and innovated its IT operations , leading to tangible benefits that ultimately enable restaurant team members to provide a better experience and service to guests up and down the country
For more than 40 years UK pizza lovers have been dining in Pizza Hut restaurants . From a single store in Islington , London , to 268 outlets with more than 8,000 staff , a lot has happened since 1973 .
It is , however , the last three years which has seen arguably the most significant degree of change . The brand is evolving fast , thanks to innovation and transformation inside and outside of the restaurant . By the end of this year , 192 restaurants will have been refurbished . New menus and cocktail bars are generating an entirely new evening atmosphere all helping to provide a better experience and service to guests
Working behind the visual refresh , technology has proven to be the great enabler of improvement .
Keith Frimley is Pizza Hut Restaurants UK ’ s IT Director , joining in March 2013 to oversee the separation of the restaurant business ’ s IT from YUM ! and to develop a 5 year IT roadmap to improve the technology to help team members deliver great guest experience . Now with a team of 19 behind him , the vision is very much to plan , build , run and service all things technology to best possible standards . “ The ultimate vision is to provide business leadership in technology to enhance our operational capability ,” he adds . “ By doing that , we will be providing first class support on the new IT systems , and on the people
56 December 2016