TECHNOLOGY side have a team of customer driven people with a focussed can-do attitude . In terms of reliability , we want to ensure dependable on-time delivery of services and products to our restaurants and facilitate secure access to information systems anytime , anywhere via mobile .”

Indeed , ‘ technology at the heart of the development of Pizza Hut Restaurants ’ forms the crux of Frimley ’ s five year plan , which focuses on four key areas : In restaurant technology ; CRM , digital and social media ; Business intelligence and institutional knowledge and , finally , infrastructure .

Restaurants revitalised The five-year plan bids to build on vast enhancements and upgrades already made since 2013 , no more evident than in the restaurants themselves .

New Windows 8 Lenovo tablets are linked up to the point of sales systems , allowing staff to take orders digitally .

By the end of 2016 48 restaurants will have been introduced to the new system . “ This has been particularly effective ,” comments Frimley . “ It has proved that we can make better use of staff ’ s time , as team members can deal with more customers by not writing down orders and walking to and from the kitchen . It also removes errors and speeds up the ordering process .” “ As well as tablets , we have also upgraded a lot of our point of sales terminals in our restaurants . Pizza Hut Restaurants first introduced the terminals in around 2005 , but over the next three years all of them will be upgraded , which is a considerable investment . We have already rolled out 300 , with another 350 coming by the end of the year and another 400 in early 2017 . It will increase reliability and support - for instance , when we require menu changes , the new system will reload more smoothly .”

As soon as orders ring through , it

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