SUSTAINABILITY successful than those who can ’ t .
“ The greatest impact and trend will be the use of artificial intelligence . This is a logical next step from business intelligence – systems that can consume data from multiple data streams and provide actionable intel in a format that is easily digestible to the management . Say goodbye to huge teams of analysts : AI will be the new norm .
“ Technology in general will drive greater change , so operations people will need to thrive on the adrenaline of complexity and change . The operational canvas will be changed forever and this needs to be embraced .
“ The world economy has faced and is still facing large structural changes on the way to bringing business to the international stage . Technology has impacted hugely with the world becoming a much smaller place – globalisation of businesses has significantly accelerated with small companies able to enter the global markets through the use of technology . It is no longer an honor reserved for large companies and SMEs .
“ Because of this , agility is required . Agile operations allow the companies to react to market conditions and plot routes through the minefield of consumer demand . I expect operational processes to be more agile with changes made almost instantaneously , as technology allows access to real time KPI ( key performance indicator ) management to an unprecedented level .
“ Deeper integration of systems and data will be necessary with mobilisation and real time access a key enabler . With executives able to access data anytime and anywhere , leading to strategic and tactical decision making many factors quicker than previously possible . Micro services will be the new fabric for operations with the reliance on the large monolithic enterprise systems no longer necessary . Imagine if you could piece together the services you needed like a jigsaw . Able to add , update and discard as necessary when new technologies or better AI became available .
“ These are just the beginnings – it is no longer enough to be a safe pair of hands . It is now necessary to have the mindset of an innovator and creator to ensure that operations are able to support the needs of the business .”
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