MOTOR OIL
Nick Giannakakis , Group CIO at Greece ’ s Motor Oil , discusses accelerating digital strategy , digitising manufacturing processes and the customer experience
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I n the months since the Covid-19 pandemic began , numerous industries have reported a fast acceleration in terms of moving to digital processes . This certainly rings true for Motor Oil , an oil refinery based in Greece that is one of the largest in Europe .
“ In the last two months we ’ ve seen two years ’ worth of acceleration ,” its Group Chief Information Officer Nick Giannakakis says . It has also been a complex endeavour , as Giannakakis describes the company as “ one of the biggest , most complex manufacturing refineries in Europe ”.
Motor Oil has a strong export branch , with 78 % of its operations coming from export sales that need to be facilitated via loading ports and vehicles .
As well as being an oil refinery they have a large retail operation , with hundreds of petrol stations selling non-fuel products as well as petrol , making up a large part of the business .
A key aspect of the acceleration caused by COVID was ensuring employees could continue
FEBRUARY 2021