HOWARD KENNEDY
152
IT ’ S ABOUT TAKING SPECIFIC PROBLEMS AND SOLVING THEM WITH TECHNOLOGY AND PROCESSES AND PEOPLE , AND ACTUALLY DELIVERING BETTER VALUE TO THE CLIENT
— Tony McKenna , Head of IT , Howard Kennedy
Howard Kennedy faces obstacles that will be familiar to every business this year : connecting a now dispersed , home-based workforce to one another and to their clients , and digitising the most vital business functions to ensure a smooth and seamless transition .
On the communications front , Microsoft Teams has been implemented to keep the more than 400 lawyers and support staff connected . It was a crucial step in sustaining the organic collaborative environment of the office ; Freedman reveals that more than 19,000 one-to-one calls were made between employees in the past 30 days alone . The transition was swift , in part thanks to Programme Horizon , an earlier initiative started by Freedman and his team in 2017 to spearhead the firm ’ s digital transformation .
“ Programme Horizon was all about delivering a seamless integrated
FEBRUARY 2021