“ We have to ensure that services are highly available , and customers can get services on demand ,” she said . E- learning is another key trend , which has broken down the barriers , so now customers can join courses wherever they are .”

Cybersecurity , another vital area whose profile has soared in tandem with the WFH movement , has also received enhanced focus . Around 80 percent of employees worked remotely during COVID , and the company could leverage seamlessly on the technology . “ E-commerce is here to stay , with online purchasing growing . There is no turning back . We are living in an age of ‘ the new normal ’, “ she said . “ There was a need to be empathetic with the teams and strike a balance

251

Title : Chief Information Officer Industry : Telecommunications Location : Nigeria

Titilope is the first female CIO in the history of Lonestar Cell MTN and a true trailblazer . She is a seasoned professional with wealth of experience , spanning 19 years in highly competitive markets , 14 of those years within MTN family . She has a proven track record in Telecoms & IT Leadership with a mantra of value creation , and consistently added value through technology , empowering teams to aspire to become next generation of leaders and maintain market leadership . Titilope holds a Master ’ s in Business Administration and a Bachelor of Science Degree in Physics . She ’ s a true hot-shot technology leader , proud wife and mother of two children . businesschief . eu