“ We have started this journey driving mobile payments … this has actually given better experiences and placed the customer first ”
— Titilope Fakuade , Chief Information Officer , Lonestar Cell MTN which will propel the business forward . “ We have a lot of insights that must be exploited for business value – that ’ s a continuous journey ,” she said .
Virtualization technologies will take greater prominence as Lonestar Cell MTN looks to raise efficiencies in tandem with greater workflow automation .
“ We have solutions that use robots , ensuring that we are constantly monitoring the network , and ensuring services are available from the huge demand of the customer base ,” she said while “ Chatbot and AI space are areas of opportunity .” As someone with a physics background , there is a need to be solutions minded , forward thinking and work well within a team .”
“ Africa is a continent with huge digital potential ; it ’ s evolving even faster after the pandemic . We see customers who were previously resistant now accepting change , and they won ’ t return to the old ways . There will be a blend in the future – a lot of people still miss the personal interaction , depending on the age segment .”
253 businesschief . eu