Kai Grunwitz ; The introduction to Kai
Kai Grunwitz ; The introduction to Kai
CLICK TO WATCH | 1:25
289 cyber security . Digital transformation requires trust in the systems you implement , because it ’ s all about data . Digital solutions and networks are one thing , but it has to be secure . For instance , a remote working environment needs to be innovative and easy to use , but also secure . Therefore , digital transformation goes hand in hand with cybersecurity .”
Emerging technologies such as AI are omnipresent throughout NTT Ltd .’ s offering , with the company having developed its own translation and voice recognition solutions based on AI . “ In cybersecurity , for example , there ’ s a lot of automation to allow more agility in that area . Hospitals are another area , with preventive maintenance solutions to detect problems with medical devices and so on . In customer experience and contact centres , too , there ’ s a lot we do with chatbots – using AI to change the way you interact with your clients .”
It ’ s in that customer experience segment that NTT Ltd . partners with Genesys . “ We ’ re both long-term partners , recognised leaders and experts in supporting clients to maximise their
businesschief . eu