White ’ s immediate focus is on landing the transformation in the next 14 months . “ At that stage , we ’ ll have replaced all of our core systems , going from a legacy , siloed set to a fully integrated , automated and work-flowed business . We need to make sure that we ’ re maximizing the benefit that this investment gives us , with some big changes in terms of efficiency and ways of working that we ’ re deploying internally , but also starting to connect to our suppliers and our customers differently .” On that point , White is clear that the benefits are not just internal but extend to outside stakeholders . “ We ’ re now starting to connect to our customers digitally , and we can get them to ask us to do things automatically via APIs . We ’ re starting to kill the phone and email to improve the level of connectivity between us , our customers , partners and suppliers . It ’ s about fully embracing the digital landscape and making sure that things are as automated and efficient as possible to offer more value to our customers .”
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