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“ We are making sure that we are always available for our customers for whatever they need , when they need and where they need ”
— Elie Khatami , Customer Support VP , EMEAI , Honeywell Aerospace
in this Hub are highly experienced with more than 20 years of experience . We have housed them together in a single operations center at least until we are allowed to return to site but till then it includes our Technical Field Service Engineers , AOG fulfilment team , Honeywell Connected team and Technical Pilots . This will allow much faster collaboration internally to resolve customer issues quicker ,” says Khatami .
In addition to these measures taken , Honeywell Aerospace took actions to reduce multiple contact numbers down to one . “ We are also working on a ‘ single ’ case that will be used for all customer issues negating the need for a customer to have multiple
interactions with different Honeywell teams . We will also continue our focus towards digitisation of order management via machine-to-machine with fewer manual intervention to increase efficiency and speed . Our much improved , easy to navigate and award-winning portal is an exampleof enhanced customer experience which we will continue to improve ,” adds Khatami .
Reflecting on what it believes to be core technology focuses and strategies now - compared to prior to COVID-19 - Khatami comments that “ core technology focus and strategies remain in place , which is being further strengthened by bringing new technologies from our safety and hygiene side of the business .” With speed to market being
FEBRUARY 2021