TECHNOLOGY
hands-free in augmented reality .”
All the signs so far are showing that this leads to one result – an increase in uptime . Microsoft HoloLens ’ s General Manager Sam George , having shown me how simple the device really is to use , goes into detail about the enormous scope of use cases and applications , which includes bringing live sporting events to life .
For thyssenkrupp , George reveals some early indicators of success : “ For example , triaging service requests ahead of the visit and getting handsfree remote holographic guidance when on site has reduced the average length of thyssenkrupp ’ s service calls by up to four times .”
MAXimum impact HoloLens will supplement a system already being rolled out across thyssenkrupp ’ s elevator network . MAX , also developed with Microsoft , is a predictive maintenance solution powered by Microsoft Azure IoT . Already installed in One World Trade Center , it saves elevator passengers around the world the equivalent of 95 million hours of potential waiting time a year .
Schierenbeck says that MAX will
“ We remain focused on leading the transformation in this industry ; introducing the latest technologies , processes and training to enable technicians to do a better job with less stress and more fun ”
– Andreas Schierenbeck , CEO of thyssenkrupp Elevator
22 January 2017