TECHNOLOGY
Transformations For the technical department of Swisscom , and Steinkasserer as its Head of Innovation , the transformation stream with the most farreaching impact is currently taking place across its Agile / DevOps segment , due for completion in 2019 . He explains that the reasoning behind this is to achieve three major goals in the business .
“ Our key goal is to be more efficient in both product and service delivery ,” he says . “ Another goal is to become faster at reacting to the needs of the market or developments in technology . We accept the fact that we can ’ t plan everything ; we have to be faster to adapt to changes that are driven by the outside world .”
Swisscom ’ s third goal was set when the company fully realised that the company could leverage its agile transformation to increase employee satisfaction in this area of the business . Empowered to drive innovation and change from the bottom up , teams in the agile arm of the business have freedom and responsibility to make decisions and deliver company-wide change .
Steinkasserer adds that , true to the spirit of agile , teams are encouraged to measure success over very short timeframes . “ Every two weeks they have a small gathering looking at successes ; we have deliverables that can be looked at in just two weeks . There ’ s lots of peer pressure but there ’ s lots of satisfaction on the other hand . www . swisscom . ch 49