Gerd von Sierakowski
domain . Having worked in the USA , Mexico , Costa Rica and Europe , von Sierakowski ’ s experience is vast and his knowledge from catering to the needs of clients is wide-reaching .
“ Europe and the US are very different from a clientele perspective . In North American markets , everything has to be immediate ; it feels like people have less time so they want services and / or tasks to be completed instantly . People in Europe , however , prefer for things to be precise . They like to have engaging conversations regarding where you ’ re from and where you ’ re going . Nonetheless , expectations are much the same , particularly in our luxury environment .”
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EXECUTIVE PROFILE
Gerd von Sierakowski
Von Sierakowski has 18 years of experience in the hospitality industry with 14 years working for Four Seasons Hotels and Resorts . Originally from Germany , he held several positions in Food and Beverage throughout his career and has worked in seven different Four Seasons hotels and resorts . Von Sierakowski also extended his expertise during openings and challenging operations at several other Four Seasons properties .
Catering to high-demand guests , feedback is predominantly received on the floor as employees interact with guests , who are empowered to act on all received feedback . “ It ’ s hard to cater for so many people with a cookie-cutter approach , but if you gain feedback and work with that knowledge , clients are much happier . That ’ s how you create that luxury feel and that personalisation ,” states von Sierakowski .
The food and beverage industry has completely changed over the past decades , he explains . Four Seasons Budapest has localised its services to cater for its target audience and to define clear concepts within its operation . Collaborating with local designeurope . businesschief . com