FOUR SEASONS HOTEL GRESHAM PALACE BUDAPEST
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Retaining brand transparency will consequently remain paramount , leading Four Seasons to invest significantly in its digital presence . Whilst businesses have embraced social media to provide a bespoke customer service , guests at Gresham Palace can also download and utilise the Four Seasons app , further complementing its commitment to delivering a service with a personalised touch .
“ On the app , guests can check in , check out and have a guest experience managed through technology . We also have a chat function where guests can chat directly with our concierge , and therefore make restaurant bookings ,” he adds . “ Guests like to do online bookings and have smart access , so we work with a reservation system , where on our restaurant website they can directly book for a table , for example . When you have the right POS system that communicates with the kitchen , employees can also communicate quicker . I embrace technology because they make our day-to-day life easier .
“ Having the right balance is very important . Not everything needs to be digitalised in my opinion , but I embrace it if it ’ s for the good and in the interest of guest service .”
Despite the advantages technology can bring , the business is acutely aware that investing in its employees will continue to place it above the competition . “ We like to have
JANUARY 2019