EDWARDIAN HOTELS LONDON
Director of Information Technology of Edwardian Hotels London , Michael Mrini discusses how technology has acted as an enabler for his company ’ s success as part of its digital transformation
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W ith innovation at the heart of most companies ’ success , it has become vital that businesses implement new technology that separates them from rivals in order to enhance the way they conduct operations . The introduction of technology has meant that firms can consistently launch new tools that will enable them to provide a better service to its consumers . For Edwardian Hotels London , artificial intelligence ( AI ) has enabled the company to completely transform its customer experience .
Director of Information Technology of Edwardian Hotels London , Michael Mrini , believes that technology has allowed people to perform to higher standards . “ We believe technology acts as an enabler for people to do their job better and with less drudgery ,” he says . “ Thanks to the backing and encouragement of our chairman and CEO , Jasminder Singh , a great visionary and believer in the power of technology as an enabler , we were able to develop to pursue this route and invest in cutting-edge technology .”
Having begun his career in 1987 in hospitality , Mrini worked his way up from washing up part-time as a student , to a job as a bartender , before working on the reservations and customer service side of
JANUARY 2019