TECHNOLOGY
KPN is Telemanagement Forum Business Transformation of the Year award 2016 winner & leading telecommunications provider of the Netherlands ; but is a companywide transformation really that simple ?
KPN , the leading telecommunications provider in the Netherlands , is transforming the way it operates through simplification . But can it be so simple ?
What is the basic principle of a telecommunications company ? Providing communication opportunities to a wide range of people .
KPN plans to take that one step further through the power of technology and has set its sights firmly on becoming the go-to telecommunications provider .
This is something that Bouke
Hoving , Executive Vice President Simplification & Innovation & CIO , believes is the way forward for KPN . “ We want to become the best service provider ,” he says .
“ In regards to customer satisfaction , we ’ re the best telecommunications company in the Netherlands . We don ’ t just want to benchmark ourselves against other telcos , but to do so against any B2C or B2B market and deliver the best customer experience and be the best service provider ,” adds Hoving .
One of the ways in which KPN is doing this is through
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