TECHNOLOGY direct variable costs out . The simplification could not impact those costs and we believed that the savings should be possible irrespective of whether they were operational or capital expenses ,” says Hoving . And the award goes to … In May this year , KPN took home the Business Transformation of the Year Award at the TM Forum Digital World Awards 2016 . Attracting more than 50 entries from a diverse range of global industries , the award recognises the communications , digital infrastructure or media service provider that has made the most significant steps in transforming to a low-cost , agile and customer-centric operating model – step forward KPN and the simplification programme . KPN took home the Smart Service Provider and Business Transformation of the Year Award for becoming a nextgeneration telco , producing a
Net Promoter Score rise of
+ 9 for consumers . But what does this recognition mean for KPN ? “ It is a
£ 7 proof point for
Billion the successful transformation of
KPN ’ s annual revenue our business and an encouragement to keep moving forward . The recognition that our holistic and step by step approach works . We are on the right track and it also puts the second phase of the program into a wider perspective ,” says Hoving .
The award has seen KPN
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