TECHNOLOGY
“ When we started late 2013 with the programme we visited some telcos in Europe to see what they were doing and now those telcos are coming to us and seeing what we are doing ”
attract the attention of other telcos across Europe .
“ When we started late 2013 with the program we visited some telcos in Europe to see what they were doing and now those telcos are coming to us and seeing what we are doing .”
And it doesn ’ t stop there , other companies outside the telco industry have been inspired by KPN ’ s approach .
“ This is a result of our cultural transformation coupled with one of our biggest driving forces : our Agile way of working . We started from scratch with early adoptors inside the organization which grew exponentially . It was adopted much faster than we could ever imagine .”
The award was given as a direct result of KPN ’ s transformation as well as the implementation of a low cost , agile operating model based on the Business Process Framework ( eTOM ) of TMForum . The result – saving around EUR 280million by the end of 2015 .
To transform from a productoriented to a digital , customeroriented model KPN used the eTOM combined with its own customer journeys . KPN created a uniform digital layer and decoupled its customer facing IT from its back-end systems . This resulted in faster development times and significant lower costs .
“ The business framework gives you guidance on how
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