• Begin with the end state in mind
• Take a step-by-step approach to reach your end goal
• OSS : You can ’ t ignore it
• Attract people that dare to fail and try again
TM
TECHNOLOGY
The power of partnerships
Accenture , TechMahindra and Oracle Digital CX have been instrumental in realising simplification of customer journey for consumer customers & rationalization and decommissioning of legacy IT systems in fixed domain .
Huawei has been a strong partner in realizing our simplification of our mobile operating model including simplified IT with big benefits for KPN colleagues having daily customer contact .
Comarch and Cognizant have been of vital importance in simplification of customer journey and operating model for business customers .
ZTE and TechMahindra have been selected as our partner for transforming network facing part of our operating model .
process , comes down to KPN ’ s recipe for success :
• Begin with the end state in mind
• Take a step-by-step approach to reach your end goal
• OSS : You can ’ t ignore it
• Attract people that dare to fail and try again
“ Because this approach affects the entire company , an agile approach to change is key ,” adds Hoving .
Hoving admits that this agile approach , working through all the different organisational layers , is something that takes time . An important success factor for KPN has been the strength in working with partners , partners that embody this recipe for success .
www . kpn . com 63