Whistl
“ We very much embrace bimodal IT with multifunctional teams that succeed quickly and I recruit people who get this concept – building the plane while we ’ re flying ”
so on ,” Happel adds . “ You can see how this impacts right across the business and how IT has to adapt to comply with international ways of delivering mail .”
To help customers manage and track their mail ’ s journeys , Whistl will be launching a new customer portal later this year . This will allow clients to find delivery information and track progress of their direct marketing all in one place on any device , helping them to plan ahead and think more strategically about how they post .
Partner power One of the first , and certainly most significant changes implemented by Happel was to bring in expert outsourcing partners to perform and develop key IT functions , enabling the Whistl team to focus their efforts at a strategic level .
Happel comments : “ I expect my outsourcing suppliers to stay ahead of the game in terms of R & D and innovation so we can provide our customers the best possible front end and back end services . I chose all the suppliers in the knowledge
78 July 2016