As CIOs begin to replace IT Directors , and IT moves to ‘ Hybrid ’, new types of partnerships are needed . Attenda ’ s role is to act as a long-term partner and trusted advisor to Clients ’ CIOs , delivering business aligned critical IT services :

• Modernising IT estates , monitoring and managing IT operations

• Providing CIOs with headroom to focus on transformational change

• Facilitating choices with impartial advice from practitioners

Through our Client Engagement and Service Management processes , we ensure that we can continue to provide the right advice along the transformation journey .

DELIVERING ROBUST BUSINESS CRITICAL MANAGED SERVICES

When Whistl separated from its parent company PostNL back in 2013 , it created the opportunity to take a new approach to the delivery of its business critical IT services . Prior to the demerger , it outsourced all of its services from the group company , which resulted in inflexible systems that were not specifically designed or adapted to meet the needs of the business operation . Lieneke Happel , CIO , joined Whistl to lead the business transformation , and as part of this , to migrate all of their core services and applications to a UK Managed services provider .

Whistl is the second largest postal company in the UK , processing over 26 % of the UK ’ s mail . It collects , sorts , sends and transports nearly 4 billion items of addressed mail , packets and parcels for businesses . Over 60 million ecommerce items pass through its UK wide network with the provision of tracked and untracked services .

Outsourcing was not new to Whistl , and therefore when it went out to tender it knew exactly what it was looking for technically , commercially and from a relationship perspective . It selected Attenda as its strategic partner , impressed with the consistently high quality of individuals that it encountered right across the Attenda business , throughout the engagement process .

The Attenda solution underpins Whistl ’ s business critical applications , without which their business would grind to a halt . For example , the ‘ MailNet ’ application facilitates the tracking and management of all mail from the sorting office through to the mailbox from customer to handover to Royal Mail delivery - the uptime of this application is paramount to their business . Attenda ’ s critical applications managed services embrace all of the technical , operational hosting and management of the business critical infrastructure . Attenda is viewed as a seamless extension to the internal team , freeing up their time to focus on supporting new business initiatives , thus adding value .

Lieneke Happel takes up the story , “ With Attenda , I never have to worry about whether the applications are available to run our

Call us on 01784 211100 for an exploratory discussion or Email : info @ attenda . com