Supply Chain
The biggest compliment I can pay them is that I don ’ t have to worry about what they do . I just leave my service delivery guys to get on with it so I can focus on a strategic level . We can focus on business growth and delivery of quick change with the backing of our partners - this is exactly why having such good suppliers is so important .” changing fast and need to be agile .
“ We very much embrace bimodal IT with multifunctional teams that succeed quickly and I recruit people who get this concept – building the plane while we ’ re flying . You don ’ t know how the end product is going to look at the start , but you keep improving while learning what the customer really wants .”
It is this strategic , agile approach while always keeping the wider business ambition in mind which has allowed Happel to drive innovation through IT , leveraging the expertise of partners to deliver the best possible experience for customers .
Now , however , is not a time to stand still . Happel concludes : “ We must keep learning , keep challenging and keep delivering , and have a lot of fun on the way . I can ’ t predict the future but what I believe in is if you keep pushing yourself and have fun it doesn ’ t matter where you end up , because it will be the right place .”
Rising to the challenge The most challenging aspect for Happel has been finding the right people for her team . It is also the most rewarding part of the job , as Whistl ’ s engaged and motivated IT unit drives tangible change for end users .
“ I don ’ t want people who buy into the tech , I want people who buy into the company ,” she says . “ I want people to have fun and to be passionate . I want people who have a variety of skills and are not limited by a job description . I like people who can communicate and the reality of our company is we are www . whistl . co . uk 83