WELCOME TO THE July edition of Business Review Europe . This month ’ s cover story features internet services provider Plusnet in a story of customer service transformation . Following an award winning 2016 and with an expanded portfolio , the company looks set to reach new heights , so we spoke to Chief Operating Officer David Leather about these exciting times .

Sticking with technology , John O ’ Hanlon goes backstage with Telefonica Germany to discuss another story of customer service transformation . He speaks with Marcus Thurand , VP of Network Operations since 2013 , about how data is central to this programme ’ s success .

We also feature a food focus in this issue , starting with a detailed look at the rise of the posh burger . In the UK , Gourmet Burger Kitchen ( GBK ) has eaten up a sizable chunk of the market , and CEO Alasdair Murdoch is not sitting still in his pursuit to reach more consumers . Find out what he has to say about this and the market in general , along with his favourite GBK burger of the moment .

In Croatia , Surf ’ n ’ Fries successfully reinvented the fries market and through drive , innovation and enthusiasm , looks to deliver continued success in markets all around the world . Be sure to read our interview with Co-Founder Andrija Colak .

Other stories to look out for include an evaluation of the automation threat to human jobs and a look at the top 10 most resilient European economies . www . businessrevieweurope . com www . bizclikmedia . com