Business Chief Europe Magazine July 2019 | Page 61

achieving now and its likely end of life date , when it would be predicted to be less efficient . This sort of knowledge is gold dust for product designers and manufacturers as it can feed back accurately , which parts work well and where machines would need improving or upgrading .
Combined with the knowledge of field service professionals this makes for a powerful tool for upselling products and services to customers . Any new ideas or enhancements can be fully supported with data analysis and perhaps even simulations to illustrate how new parts and functions would improve performance . It offers justification and also accountability and should cut through irrelevant or unsuitable product or service ideas . It ’ s transforming service at the edge by bringing together all the facets that make businesses and machines tick - and goes a long way to creating a world of zero unplanned downtime .
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europe . businesschief . com