FIN-TECH
Alex Marsh COO
that problem , and is much more adaptable to changing markets . So it was decided to start with the all-important contact centre which was using traditional channels to communicate with customers such as telephones and e-mail . To support the evolving customer experience management requirements of our business partners and support a wider set of channels – so that a customer could be provided with a more joined up experience across all of the brands they form relationships with through the insurance buying cycle something more sophisticated was needed .
The decision on a new platform brought in the people expected to actually use it . Employees were taken off the phones for a few days to experience the different packages that were being considered and visiting other companies ’ contact centres . The system that was eventually chosen was the one they liked best . A Cisco communications management solution is being implemented by contact centre specialist and Cisco Gold Partner Natilik that is introducing all the tools needed , including webchat , for a seamless customer interface . The Close Brothers Premium Finance
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