CLOSE BROTHERS PREMIUM FINANCE
customer services team was named as one of the top ten teams in the UK at last year ’ s National Contact Centre Awards , with further honours at the London & South East Contact Centre Forum Awards and the team are expecting further success in this years ’ awards . The contact centre is already well on the way to being recognised as ‘ world class ’ and the delivery of the new technology solution later this year is expected to take them onto the next level . The other side of this coin is the online customer interface , or ‘ gateway ’ which provides customers with the capability to self-serve at key
Sharon Bishop CEO
stages of the journey with Close Brothers , such as credit agreement signature and simple account changes . “ This was really not working as we wanted it to before we did the end to end customer mapping I spoke about . Now , instead of having an unexpected e-mail from a company that they don ’ t recognise and may go into their spam filter , they will have an e-mail identified as coming from their