Capgemini has successfully delivered the salesforce implementation for the Airfrance KLM b2b organization across 105 countries , within time , budget and quality . We believe that digital transformation is first and foremost a business transformation . People , not technology , are the most important piece in the digital transformation puzzle . And this is a value both KLM and Capgemini share . Capgemini employees are very passionate about working for and within the KLM organization and we strive continuing this partnership for many years . www . capgemini . com
Digital Transformation .
Although the impact of digitization is not new , the digital economy is entering a new age that presents unprecedented challenges for all CEOs . Digitization can extend the reach of organizations , improve management decisions , and speed the development of new products and services . At the same time , the excessively rapid adoption of technologies can disrupt traditional business models . Organizations need to carefully tread the path towards digital transformation with a concrete strategy all levels of an organization .
Bringing digital and transformation together
With extensive experience in understanding the digital economy , Capgemini is strategically placed to help clients deliver better products , services and business processes through digitization , from beginning till end , through a collaborative , relationship-based approach . Our commitment is to deliver significant improvements in value and performance . So we did for KLM , we engaged very closely with KLM on their digital journey .
Capgemini helped Transavia taking off with Netsuite OneWorld , in order to align Transavia in the Netherlands and France , their processes and various systems . The NetSuite implementation includes general accounting , accounts payable , accounts receivable , fixed assets and revenue recognition .
KLM and their digital journey
Capgemini is a trusted partner of Airfrance KLM for more than two decades and delivered many successful projects . In the digital changing world , the customer requirements and expectations are changing very rapidly , there is more emphasis on real time data , on operational data and on finding the meaningful information about customer behavior and experience .
To become a customer-centric organization , KLM has started focusing on customer journeys , customer experience , giving more accurate information to their customer at each touch points like before flight , at airport , at security , check-in , in-flight and post flight . KLM also realized that they have to empower their employees by giving the right information and tooling so they can provide the right information to the end customers .
Capgemini has engaged very closely with KLM on the digital transformation and started supporting KLM on various project under the umbrella of digital transformation . To improve the employee centricity , Capgemini is engaged in the HR transformation at KLM using SAP Successfactors . With this initiative KLM empowers its employee with the right tooling . Capgemini is also engaged in employee promoter score , employee service hub , employee seamless check-in and many more . Also , Capgemini is supporting KLM in improving the employee tooling by automating the manual way of working for the employees in engineering and maintenance , KLM catering services , KLM ground operations and other departments .
Capgemini has successfully delivered the salesforce implementation for the Airfrance KLM b2b organization across 105 countries , within time , budget and quality . We believe that digital transformation is first and foremost a business transformation . People , not technology , are the most important piece in the digital transformation puzzle . And this is a value both KLM and Capgemini share . Capgemini employees are very passionate about working for and within the KLM organization and we strive continuing this partnership for many years . www . capgemini . com