“ We use NPS ( Net Promoter Score ) as a way of measuring customer advocacy . That ’ s an industry standard methodology we ’ ve been implementing around the world and it ’ s telling us our customers think we ’ re getting it right ”
Tom Homer , EMEA MD , Telstra our services offering . We ’ re seeing double digit percentage growth in both of these businesses year on year . Meanwhile in Europe , we ’ re a B2B business serving large enterprises and other carriers focused at the top end of town with corporate and multinational customers and channel partners in cloud , networks , security and increasingly , professional services .”
We ’ re speaking with Homer at Telstra ’ s offices at the Blue Fin Building on London ’ s Southbank where 200 of its staff are based . He explains Telstra
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