with companies like Inferrix , MGC , Infobeans , who specialise in the IoT , AI and robotic process automation ( RPA ) space . They constantly evolve their products and develop their capabilities , which we benefit from .” Looking to the future , Waseem Hassan – Chief Business Support & Transformation Officer – believes the next stage of his organisation ’ s digital transformation is a complete automation across all processes and operations . “ We will use RPA to streamline our back-end processes , such as procurement , invoicing , payables , and everything in the value chain ,” says Hassan . “ We piloted RPA within IT to fast track all the service calls , so it doesn ’ t require human intervention . The next stage is to scale it further and automate finance , procurement and HR . The entire onboarding process of staff can be an RPA-driven process , which will make it more efficient and cost-effective .”
167 middleeast . businesschief . com