DR . SOLIMAN FAKEEH HOSPITAL
188
“Our preference is always to work with vendors who can work as a partner in our digital transformation ”
— Dr Nitin Verma , CIO , Dr Soliman Fakeeh Hospital
Creating a user-friendly , multifaceted mobile application for its patients , available in both English and Arabic , was a major breakthrough for Fakeeh Care . While other hospitals in Saudi Arabia have also developed apps to help their customers with their treatment journey , Fakeeh Care mobile application stands out with its awardwinning design .
The mobile app incorporates features such as a ChatBot to handle queries , a platform for patients to access lab results , radiology results , medication prescriptions , and a sophisticated online billing platform which eases queueing times and stress for patients after treatment .
As Fakeeh Care sees anywhere between 5,000 and 8,000 outpatients every day , with over a quarter travelling hundreds of kilometres to the hospital , a revolutionary component of the app is an online consultation platform . A virtual follow-up consultation for outpatients who have had tests at the healthcare facilities saves time , stress and money , as they can receive the required aftercare without having to return to the hospital .
JUNE 2020