A DIGITAL TRANSFORMATION JOURNEY
ROGERS CAPITAL
Rogers Capital leverages in-house synergies to drive a digital transformation strategy based on employee and customer experience and operational excellence
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I have always been driven by curiosity ,” reveals Evyn Valayten , Head of Digital Transformation at Rogers Capital . “ We are looking for new ways of working and finding solutions to the problems our teams face .”
Valayten is part of the DNA of Rogers Capital ; in his 17th year with the company , he has been tasked with driving a four-year strategic transformation plan for digital and culture change . This strategic plan is based on three key pillars : Employee Experience , Customer Experience and Operational Excellence .
A DIGITAL TRANSFORMATION JOURNEY
“ We are in the first year of a four-year journey that starts with our employees ,” explains Valayten . “ We have begun with the release of our employee portal ; because we know if our staff have a positive experience , this will reflect well with our customers . We did several workshops with higher management and operations chiefs and chose to focus on our internal teams to start this journey . On the first release of this portal , we
JUNE 2020