9MOBILE
Title of the video
“ With technology at home there is no me-time as we had people working around the clock to provide the service ”
IBIKUNLE JIMO , CHIEF INFORMATION OFFICER , 9MOBILE
“ We are currently in a transition with a lot of modernisation on our network to spread across the nation so we can continue to provide an excellent customer experience . We are leveraging our big data platform to improve our customercentricity via analytics . We are modernising our contact center solution with the adoption of the Avaya One X subscription , while we are also creating an omni-channel for customer interactions .”
Lockdown launch of service platform Commenting on how 9mobile has moved forward during the past year , Jimo said : “ We recently launched a new digital platform called ‘ ig9ite ’, which gives our customers access to not just network subscription services , but access to a whole new world of digital lifestyle services . We actually launched this during the lockdown ,” said Jimo who pointed out he was very proud of this development as it was achieved during the challenging times of the pandemic .
Addressing how 9mobile is redefining the telco industry in Nigeria as a solution provider , Jimo said the company was evolving beyond the traditional telco .
“ We are in a digital age right now so we are trying to evolve and provide more services as we are playing in the digital space . We have a strategic collaboration with some partners to extend our footprints in the B2B and
businesschief . eu 281