VODAFONE GHANA
Quick fire-questions with Hannah Ashiokai Akrong
How would you sum up life for an HR expert before and after the COVID-19 pandemic ?
“ I would say the opportunities and challenges that having the majority of your workforce working remotely bring . That ' s something we ' re dealing with now and need to address concretely as well post-COVID .”
A company is only as good as its employees . Could you sum this up from your experience at Vodafone Ghana ?
“ I believe it was Richard Branson , owner of Virgin , who said this . If employees are 100 per cent proud of the work they ' re doing , the developmental opportunities that you give them and if you give them the necessary tools to do their work , they will be proud of the brand which will ultimately impact revenue and growth .”
What advice would you give a prospective HR Director in the new normal ?
“ HR is at the centre of organisational change - so the agenda is led by us . Looking at the employee journey from hire to retire , we need to look at our systems and processes and make them more agile to improve the employee experience .
“ We need to simplify a lot of our HR practices such as recruiting , onboarding , performance management and compensation and rewards and use the current digital tools that are available to bring a really rewarding employee and ultimately customer experience .”
334 June 2021