LEADERSHIP & STRATEGY
support they need . This focus on the whole person is something that is now a core belief , and we will continue to care for our employees in all aspects of their lives .”
To help achieve this , especially within a hybrid working environment , organisations are increasingly looking to how digital tools can be used to improve communications and aid collaboration , with 78 % of CEOs saying they will continue to build on their current use of digital collaboration and communication tools .
And while many people don ’ t believe ‘ digital ’ and ‘ humanise ’ belong in the same sentence , Katsoudas argues that they can . “ When we leverage digital correctly , we can create a more human experience where we see our people better , understand gaps , inequities , and needs , and drive fresh insights .”
Leadership lesson 4 : Empower and engage employees Working remotely has automatically meant that leaders are less hands-on , and that can be a good thing , explains Morielli , noting that “ people work best when they feel that trust and belief ”.
He adds : “ The reliance on remote working has brought an extra layer of humanity to the way we experience our professional lives and there is an opportunity here for leaders to leverage that in order to instil an open , positive , and freeing professional culture within their organisations . At Accenture Interactive , we ’ ve learned that everyone does their best work when our talent has the freedom to experiment , to fail , and are afforded space for their ideas to flourish .”
Shankar concurs , explaining how in a Bain & Company study conducted at the height of the crisis last year , leaders reported to be more willing to take bold risks , and also more tolerant of failures , an agile leadership approach that ultimately gives employees more freedom to innovate . businesschief . eu 61