SUPPLY CHAIN those with an engineering field force and similar challenges to that of BT Group businesses .
Hale continued : “ Inconvenience ’ is increasingly simply not a tolerated word . People want a huge amount of flexibility and options , and with minimised time scales .”
Not necessarily constrained to just B2B or B2C customers , it is this realisation that BT Supply Chain addresses in an attempt to converge the two markets as seamlessly as possible .
“ I would like to be in a situation where we would no longer talk about B2B or B2C but we talk about different customer segments with different nuances of solutions or service requirements ,” Hale concluded . “ B2B and the supply chain has not always been dynamic enough in general and has not been thought about enough from the customer perspective that B2C always has .
“ Ultimately , our ambition is to be able to say that anyone who has engaged with and received a service from BT Supply Chain will have felt that it served their needs when expected , at an appropriate level of cost and with an appropriate level of insight . But beyond that we together clearly positively impacted their business strategy and performance by rethinking what the supply chain could deliver .”
“ Supply chains can ’ t be passive things and they have not had the credibility and businessbacking that they should in the past . People ’ s expectations are raised now though and we have a fantastic opportunity ahead .”
Company Information
INDUSTRY
Supply Chain
HEADQUARTERS
UK
FOUNDED
2012
EMPLOYEES
1,000 +
REVENUE
£ 100m +
PRODUCTS / SERVICES
B2B and B2C Supply Chain
www . btsupplychain . com 113