Business Chief Europe Magazine March 2017 | Page 103

TECHNOLOGY game changing B2B application used by retailers to order 24 / 7 .
CBC has a strong culture of continuous improvement , Shroitman says : “ We measure our activities such as service levels , applications usage , and customer satisfaction - projects are also measured on parameters such as budget and timeline . We also discuss with our customers about the value that the applications provide and get their feedback .”
Some activities are outsourced – particularly those that are either repetitive or less knowledge bound , but the company is also not afraid to bring in outside expertise that cannot be found in the organisation . “ We do not hesitate to use experts in those fields externally ,” she adds .
“ Our IT department is considered a leading organisation by our
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