TECHNOLOGY have ensured that the process was well communicated , understood and converted into positive results . He explains : “ We make sure that happens through a ridiculous amount of analytics , measurements , and communication . We use information radiators around the business to make it obvious if we are doing well or not so well .
“ We have five underpinning values that drive everything we do at ao . com and they are fun ; caring ; smart ; driven ; and bold . No matter who you ask in the business – whether it be somebody in the contact centre in the UK or a group director in
Europe – everyone knows what they mean and how they live by them .”
Technology Alongside ensuring that innovation is hardwired at a team level , ao . com also continually invests in best of breed technology in order to remain competitive and deliver high levels of customer satisfaction , from the first click on the website site to the product delivery and beyond .
To ensure the business keeps ahead of the market Warne recently launched an initiative to migrate its legacy infrastructure , systems and services onto a private www . ao . com 57